Recent APL Project Highlights

·      Change of Address & Bank Details:  This system significantly reduced the pressure on customer service staff who have to process many customer requests every day to change address or bank details while at the same time protecting against fraud.

·      Death Claims System:  This system significantly reduced the customer service processing backlog of death notifications and the associated administration.

·      Pensions Calculator:  Additions to an existing system included customer letters for transfer values, pension simplification, with profit endowments, death letters, nothing payable letters, commutation of spouse’s pension and widows’ pension letters.  Another major addition was automatic import of relevant data from a number of mainframe systems.  These additions greatly reduced the backlog of work for staff, and usage was rapidly extended to over 100 users in England and Wales.

·      Bayes Linear Estimator:  This system was originally designed by Professor Tony O’Hagan of Nottingham University to assist in the UK privatization of water. Since then it has been used in the privatization of UK railways, Hong Kong water and Melbourne trams, and is currently being used for the London Underground privatization project.  We have been supporting and extending this system since its original development in 1992.

"We did it!" exclaimed one delighted business manager at the end of a contract.